Yes.

If located within 35 miles of the Burrow, we include one (1) complimentary transportation service (one carrier/reservation).

On the day of transport, your rabbit/s will experience top-tier white glove service. You will receive a text message an hour prior with our estimated time of arrival. Once at the Burrow, you will receive a photo update (separate from the daily updates).

If you need additional assistance with transport, there is an additional $50 fee per carrier.

Of course!

At no additional cost, we can definitely schedule a time, as well as send photos upon request (we send at minimum one update a day, but can send more if you need).

However, you can see your pet/s live 24/7 with wireless cameras you have access to as part of your pet/s’ outpatient clinic reservation.

Yes.

As of May, 1, 2024, we have made it mandatory for all rabbits (unless there is a veterinarian’s note submitted in lieu of RHDV-2 documentation) to be RHDV-2 vaccinated.

We offer mobile vaccine clinics on site 2 times a year to help our clients stay up to date.

No.

Although not required, we are now offering pet insurance through Pet Sitter’s Associates.

We highly recommend pet insurance if there is any reason to believe that your pet/s may need to return to the veterinarian clinic during their outpatient stay.

Please contact us for more details.

Yes.

We ask that we keep their carrier/s in the event of an emergency.

No.

We provide everything they need, so you do not have to. But for your pet/s’ comfort, you can pack their:

• Favorite stuffed animal (if not an active chewer)

• Favorite hidey hole (if cloth hideys are preferred)

• Favorite chew toys (we will replenish them as they run out / you can list where to purchase extras in your intake form)

• Favorite puzzles (plastic puzzles are preferred for hygienic purposes)

• An item of yours that smells like you (recommend a blanket or piece of clothing that you do not mind may get ruined)

We use the Blink for all guests. We recommend that you download the app prior to your arrival. We recommend setting up the account at check-in.

We will email you the log-in credentials separately a week prior to your pet/s’ staycation check-in.

During your pet's staycation:

1. You will have full access to the camera. Please do not change any settings.

2. Audio is already disabled. Please refrain from using the speak to talk function as it will disturb other guests.

3. Because this camera relies on batteries, you may experience a lag every time you enter the app.

After your pet's staycation:

1. No further action is necessary! We will remove you once the staycation is over.

You may fill out the form above or call, text or email us. If completing the form above, please note that it may take up to 48 hours for a response.

Emergency check-in is available same day once the intake form + deposit is reviewed and received.

All check-ins / check-outs are by appointment.

All guests can be checked in at any time when they are reserving their stay under Outpatient Clinic.

All guests can be checked out as early as 7AM and as late as 12PM on the end date of your reservation.

Please contact us if you will need special accommodations (such as early check-in / late check-out).

The deposit is $110 (one night’s stay of tier 1) and is due to complete the reservation. Your reservation will not be finalized without a deposit. Payment plans are available.

Please note our cancellation policy if you are making reservations during our peak season.

Emergency outpatient clinic stays will be treated as a rolling reservation and will be billed accordingly (tier 1, tier 2 or tier 3).

Weekly and monthly stay discounts still apply.

We accept cash or check, as well as utilize platforms like Venmo + Zelle. All credit card transactions will incur an additional 3.5% service fee (will be billed separately).

Full payment is due at the end of services, unless a payment plan is agreed upon prior.

Prior to your pet/s’ stay, you must submit a completed client intake form.

Please text us at (714) 485-8383 once completed for our immediate review.

No.

Because your pet/s are in recovery, we do not want to provide any additional services that may cause stress.

We will triage the situation and have access to a rabbit first aid kit. We will immediately contact you about the crisis while simultaneously seeking medical care. If you are unreachable, we will reach out to your emergency contact. If both are unreachable (via call, text, email), we will make the executive decision to transport your pet/s to the first available exotic veterinarian (we will attempt your primary veterinarian). If after-hours, we will transport them to an emergency clinic.

We have access to different veterinarian clinics and hospitals (within 30 miles).

Please note: you will be required to reimburse the Bun Chia Burrow for all medical expenses.

Yes!

We believe in the healing power of companionship. Our facility is not equipped for IV lines and machinery. There is no risk for your pet/s’ companions to stay with them.